Returns & Refund Policy – Sarthi Mart
Overview
At Sarthi Mart, we aim to provide high-quality Indian groceries, snacks, beverages, and everyday essentials. As many of our products are food items, we follow strict hygiene and safety standards.
Return Eligibility
Due to the nature of grocery and food products, we do not accept returns for change of mind, incorrect items ordered by the customer, or products that have been opened, used, tampered with, or stored incorrectly after delivery.
We may offer a refund, replacement, or store credit if:
• The product arrives damaged
• The product is expired or unsuitable for use
• The wrong item was delivered by us
• An item is missing from your order
• There is a clear quality issue with the product
Reporting an Issue
Customers must report any issue within 48 hours of receiving their order.
Please contact us by email or phone with your order number, details of the issue, and clear photos of the product, packaging, and delivery condition where possible.
Email: support@sarthimart.com
Phone: +44 07570233299
Refund Options
If your claim is approved, we may offer one of the following options:
• Refund to the original payment method
• Replacement, where available
• Store credit for future use
Refunds to the original payment method are usually processed within 3 working days after approval. Please note that your bank or payment provider may take additional time to show the refund in your account.
Non-Returnable Items
Most grocery and food items are non-returnable unless they are damaged, expired, incorrect, missing, or faulty.
For hygiene and safety reasons, we cannot accept returns of opened, used, or tampered products unless there is a genuine product quality issue.
Right to Refuse
Sarthi Mart may refuse a refund, replacement, or store credit if:
• The issue is reported after 48 hours
• Clear evidence is not provided
• The product has been opened, used, damaged, or tampered with after delivery
• The issue was caused by incorrect storage after delivery
• The wrong product was ordered by the customer
Delivery Charges
Delivery charges are usually non-refundable unless the full order was cancelled by us, the order was not delivered due to our error, or the issue was caused by a mistake from Sarthi Mart.
Contact Us
If you have any issue with your order, please contact us as soon as possible. We will always try to resolve genuine problems fairly and quickly.
"Thank you for shopping with Sarthi Mart"
