Last updated: 13 October 2026
This Privacy Policy explains how Sarthi Mart Limited (“Sarthi Mart”, “we”, “us” and “our”) handles personal information when you browse our online Indian grocery store, purchase products, contact us or interact with our services.
We are responsible for deciding how personal information is used for our store operations. Our contact email for privacy enquiries is support@sarthimart.com. Our postal contact address is 41 Dean Drive, Stanmore, HA7 1HB, United Kingdom.
1. Personal information we collect
Depending on how you use our website and services, we may process:
- Contact and delivery details: your name, email address, telephone number, billing and delivery addresses, and postcode.
- Order and account details: products ordered, order history, transaction details, customer service correspondence and account information where you choose to create an account.
- Payment-related details: payment status, transaction references and limited payment information supplied to us by our payment service providers. Card payments are handled through payment providers.
- Website and device information: technical identifiers, browser and device information, website interactions, security logs and cookie preferences, where collected.
- Marketing preferences: communication preferences, consent choices and interactions with promotions, where applicable.
We collect information you provide to us, information generated when you use the store and information received from service providers involved in orders, payments, deliveries and store operations.
2. How and why we use information
- Orders, accounts and delivery: to take payment, process and fulfil purchases, check eligible delivery areas, provide delivery updates and handle returns or refunds. This is generally necessary to perform our contract with you.
- Customer support: to answer questions, resolve problems and respond to requests. This may be necessary for our contract with you or our legitimate interests in providing customer service.
- Store security and fraud prevention: to protect customers, our business and website. We may rely on legitimate interests and, where relevant, legal obligations.
- Accounting and legal compliance: to maintain records, deal with legal requirements and respond to lawful requests. We rely on applicable legal obligations.
- Service improvements: to understand and improve store performance, including technical troubleshooting, where permitted under applicable law. Our lawful basis may be legitimate interests or consent, depending on the activity.
- Promotional communications and advertising: to send or measure marketing where you have agreed or where applicable law otherwise permits. We respect your opt-out and consent choices.
3. Cookies and similar technologies
Our store uses essential technologies for functions such as shopping baskets, checkout, security and remembering delivery-area choices. Optional analytics and advertising technologies are subject to applicable consent requirements. For details, see our Cookie Policy. Where Shopify's cookie banner is displayed, you can accept, decline or manage your preferences using its controls.
4. Who we share information with
We share relevant personal information only as needed to operate the business, deliver orders, provide services or comply with the law. Recipients may include:
- Shopify, which provides our online store and related ecommerce services;
- payment processors, fraud-prevention and security providers;
- delivery and courier partners, who need the information required to deliver orders;
- customer support, communications, marketing and analytics service providers, where those services are used and permitted;
- professional advisers and public authorities where required or permitted by law.
External services may have their own privacy information explaining how they process information for their services.
5. Transfers outside the United Kingdom
Some service providers may process personal information in other countries. Where a transfer is subject to UK data protection requirements, appropriate transfer mechanisms and safeguards must be used. You can contact us for further information about relevant transfers and safeguards.
6. How long information is kept
We keep information only for as long as reasonably necessary for the purposes described in this notice, such as completing orders, providing support, complying with tax and accounting obligations, resolving disputes and maintaining security. Retention periods depend on the type of information and applicable legal requirements. Information is deleted or anonymised when it is no longer needed, subject to lawful exceptions.
7. Your data protection rights
Under UK data protection law, you may have the right to request access to your personal information, correction of inaccurate information, deletion, restriction of processing or transfer of information. You may also have the right to object to certain processing and to withdraw consent where consent is the lawful basis. These rights depend on the circumstances and may be subject to legal exceptions.
To make a privacy request, please email support@sarthimart.com. We may need to confirm your identity before fulfilling certain requests. You can also raise concerns with the UK Information Commissioner's Office (ICO).
8. Marketing choices
You can opt out of promotional emails using an unsubscribe link where provided or by contacting us. You can also change optional cookie preferences using our cookie controls, where available. Opting out of marketing does not prevent us from sending essential messages about an order or account.
9. Security and external websites
We take reasonable steps to protect customer information and work with service providers that support secure ecommerce operations. No internet service can guarantee absolute security. Our website may link to other websites or services with separate privacy policies that you should review.
10. Changes and questions
We may update this policy to reflect changes in our business, providers or legal requirements. The current version will be published on this page. For questions about your data, please contact support@sarthimart.com.